Privacy policy

Privacy Policy

At Woods Jewellers, we understand that purchasing fine jewellery is a matter of trust. We are committed to handling your personal information with the same care, discretion and integrity that we apply to our collections.

Woods Jewellers ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you use our website, services or make a purchase.

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Woods Jewellers is the data controller of your personal information.

SECTION 1 - INFORMATION WE COLLECT

We may collect and process the following personal information:

  • Contact details (name, address, email, phone number)
  • Payment and transaction details
  • Account information
  • Purchase and browsing behaviour
  • Communications with us
  • Device and technical information (IP address, browser type)

SECTION 2 - HOW WE COLLECT YOUR DATA

We collect data:

  • Directly from you (orders, enquiries, accounts)
  • Automatically (cookies and website usage)
  • From service providers (e.g., Shopify, payment processors)

SECTION 3 - HOW WE USE YOUR DATA

We use your personal data to:

  • Process and fulfil orders
  • Manage your account
  • Provide customer service
  • Prevent fraud and ensure security (particularly for high-value transactions)
  • Improve our website and services
  • Send marketing communications (where consent has been given)

SECTION 4 - LEGAL BASIS FOR PROCESSING

We process your personal data under the following lawful bases:

  • Contract: to fulfil your orders
  • Legal obligation: for tax and regulatory requirements
  • Legitimate interests: fraud prevention, business improvement
  • Consent: for marketing communications

SECTION 5 - SHARING YOUR DATA

We may share your data with:

  • Shopify (our ecommerce platform)
  • Payment providers
  • Delivery and logistics partners
  • IT and service providers

All third parties are required to respect the security of your personal data.

SECTION 6 - INTERNATIONAL TRANSFERS

Some data may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.

SECTION 7 - DATA RETENTION

We retain your data only as long as necessary:

  • Orders and financial records: up to 7 years (for legal/tax purposes)
  • Marketing data: until you unsubscribe
  • Accounts: until inactive or deleted

SECTION 8 - YOUR RIGHTS

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us using the details below.

SECTION 9 - COOKIES

We use cookies and similar technologies to enhance your experience, analyse site traffic and support our marketing activities.

Cookies may include:

  • Essential cookies (required for website functionality)
  • Analytics cookies (to understand how visitors use our site)
  • Marketing cookies (to provide relevant advertising)

You can manage your cookie preferences through your browser settings or via our cookie banner. For full details, please see our Cookie Policy.

SECTION 10 - MARKETING COMMUNICATIONS

We will only send marketing communications, such as our monthly newsletter, where you have actively opted in to receive them.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly

We do not send unsolicited marketing communications and respect your preferences at all times.

SECTION 11 - SECURITY

We take appropriate technical and organisational measures to protect your data, particularly in relation to high-value transactions. However, no system is completely secure.

We use cookies and similar technologies to improve your experience, analyse traffic and support marketing.

SECTION 12 - COMPLAINTS

If you have concerns about how we handle your data, please contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk

SECTION 13 - CONTACT

Woods Jewellers
5-7 Chipstead Valley Road
Coulsdon
CR5 2RB
Email: customerservices@woodsjewellers.co.uk
Tel: 020 8660 9069